sms privacy Policy

Effective: August 18, 2026
Last Updated: August 18, 2026

1. About Us

“We,” “us,” or “our” means Theia Helps, Inc.

with its principal place of business located at:
Theia Helps, Inc.
1751 Colorado Blvd. #104
Los Angeles, CA 90041


We do business under the brand name Theia Helps.

2. About This SMS Privacy Policy

Your privacy is important to us. This SMS Privacy Policy explains how we collect, use, and disclose personal information in connection with our SMS and mobile communications.
This policy applies to text messages and other mobile communications you receive from Theia Helps, Inc.

Your use of our Services is also governed by our Terms of Service and our general Privacy Policy.


If you have questions about this SMS Privacy Policy or how we use your personal information, please contact us at Hello@TheiaHelps.com or 626-548-4342.

3. Information We Collect

We collect personal information that you voluntarily provide to us and certain information generated through your interactions with our SMS communications.

Contact Information

If you sign up to receive text messages or other communications from us, we may collect your name, email address, mailing address, mobile phone number, and other information reasonably necessary to communicate with you regarding our Services.

Preparedness and Recovery Information

You may choose to provide information related to your disaster preparedness or recovery needs, including your homeowner or renter status, general location, disaster experience, preparedness interests, recovery stage, communication preferences, and other information you voluntarily provide to help us deliver relevant guidance, educational content, member benefits, discounts, or other Services. Depending on the Services you use, you may also choose to provide your address or other property-related information.

SMS and Communications Information

When you communicate with us by text message or other channels, we may collect information about those communications, including:

  • Your mobile phone number

  • The date and time of messages

  • Message content

  • Opt-in and opt-out records

  • Delivery and interaction information

  • Communication preferences

  • Customer support requests

  • Other information you voluntarily provide

Payment Information

If you purchase products or services through our Services, payment information is generally collected and processed by third-party payment processors. Theia does not store complete payment card numbers.
Your payment information is subject to the privacy practices of the applicable payment processor.

Survey and Feedback Information

You may provide additional personal information when completing forms, surveys, questionnaires, feedback requests, promotions, or other interactive features of our Services.

4. How We Use Your Information

We may use your personal information to:

  • Provide information, resources, products, and Services you request.

  • Provide disaster preparedness education, recovery guidance, member benefits, discounts, concierge services, and other disaster-related resources.

  • Respond to questions, customer service requests, and support inquiries.

  • Send account notifications, security alerts, administrative communications, transaction information, and service updates.

  • Send newsletters, educational materials, promotions, and marketing communications where you have chosen to receive them.

  • Personalize communications and resources based on information you have provided to us.

  • Monitor and analyze engagement to improve our Services.

  • Administer promotions or special offers you choose to participate in.

  • Detect, investigate, and prevent fraud, misuse, or unlawful activity.

  • Fulfill our contractual and legal obligations.

  • Carry out other purposes disclosed to you at the time your information is collected.

If you choose to receive SMS messages, we may send informational, educational, account-related, service-related, transactional, and, where you have provided any consent required by law, marketing text messages.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages or HELP for help. Carriers are not liable for delayed or undelivered messages.

5. Consent to SMS Communications

Where required by applicable law, we obtain your consent before sending marketing SMS communications.
By affirmatively opting in to receive marketing text messages from Theia, you agree to receive recurring marketing and promotional text messages at the mobile number you provide, subject to the disclosures presented to you at the time of opt-in.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.


You may withdraw your consent and opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.
After you opt out, we may send a one-time confirmation message acknowledging your request. We may continue to send messages where permitted by law if they are necessary to provide a service you specifically request or for other non-marketing purposes, subject to applicable law and your communication preferences. The consent language displayed when you enroll in SMS communications forms part of your agreement regarding those communications.

6. How We Share Your Information

We may share personal information with trusted service providers that help us operate our Services, including providers of:

  • SMS and communications delivery

  • Website and cloud hosting

  • Membership and account management

  • Payment processing

  • Customer support

  • Analytics and security

  • Software and technology infrastructure

These providers may access personal information only as reasonably necessary to provide services on our behalf and are expected to handle that information in accordance with applicable contractual and legal requirements.
We may also disclose information:

  • In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

  • Where required by law, court order, subpoena, or other legal process.

  • Where reasonably necessary to protect the rights, property, security, or safety of Theia, our users, or others.

  • To detect, investigate, or prevent fraud or unlawful activity.

Mobile Information and SMS Consent

We do not sell or share your mobile phone number or SMS opt-in consent with third parties for their own marketing or promotional purposes.


We may share mobile information with service providers that help us operate our SMS program, such as our messaging platform and telecommunications providers, but only as reasonably necessary to provide those services.

De-Identified and Aggregated Information

When permitted by applicable law, we may create, use, share, license, or commercialize de-identified or aggregated information that cannot reasonably be used to identify you.


We may use or share this information for research, analytics, product improvement, operational planning, disaster preparedness, disaster response and recovery, community resilience, public policy, and other lawful purposes.
We maintain reasonable safeguards designed to prevent de-identified information from being re-associated with an identifiable individual.

7. Your Communication Choices

You may opt out of SMS communications at any time by replying STOP.
You may request assistance by replying HELP.


You may unsubscribe from email marketing by using the unsubscribe link included in our marketing emails.
Opting out of marketing communications does not necessarily prevent us from sending communications that are necessary to provide requested Services, complete transactions, protect your account, or comply with applicable law.
If you later wish to receive marketing SMS messages again, you may opt in again through an available Theia enrollment method.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our Services, comply with applicable legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.
We may retain records relating to SMS consent and communications, including records showing when and how consent was obtained, the disclosures presented at the time of opt-in, opt-out requests, and relevant messaging activity, for a period reasonably necessary to demonstrate compliance with applicable law and resolve potential disputes.
When information is no longer reasonably necessary for these purposes, we will delete, anonymize, or securely de-identify it in accordance with applicable law and our data retention practices.

9. International Transfers

Where applicable, we take appropriate steps to protect personal information transferred internationally in accordance with applicable law.

10. Age Requirements

Theia's Services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information through our SMS program from individuals under 18. If we become aware that we have done so, we will take reasonable steps to delete that information unless retention is required or permitted by applicable law.
If you believe an individual under 18 has enrolled in Theia's SMS program, please contact us using the information below.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Request a copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain uses or disclosures of personal information where applicable.

  • Be free from unlawful discrimination for exercising applicable privacy rights.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

  • Know what personal information we collect, use, disclose, and retain.

  • Request access to your personal information.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Request a copy of certain personal information.

  • Opt out of the sale or sharing of personal information, where applicable.

  • Limit certain uses or disclosures of sensitive personal information, where applicable.

  • Be free from unlawful discrimination for exercising your privacy rights.

Theia does not sell personal information for monetary consideration. Certain uses or disclosures of personal information may be considered a “sale” or “sharing” under applicable privacy laws even when no money is exchanged. Where applicable, we will provide consumers with the ability to exercise any required opt-out rights.


Regardless of other data practices, mobile phone numbers and SMS opt-in consent are not sold or shared with third parties for their own marketing or promotional purposes.


To exercise an applicable privacy right, contact us using the information below. We may request additional information to verify your identity before processing certain requests.

12. Relationship to Our General Privacy Policy

This SMS Privacy Policy supplements Theia's general Privacy Policy and applies specifically to our SMS and mobile communications.


Our general Privacy Policy contains additional information about how Theia collects, uses, shares, retains, and protects personal information across our Services.
If there is a conflict between this SMS Privacy Policy and our general Privacy Policy regarding SMS communications, this SMS Privacy Policy will control with respect to those communications, except where applicable law requires otherwise.

13. Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices, technologies, Services, or legal requirements.


When we make material changes, we will update the “Last Updated” date above and provide any additional notice required by applicable law.

14. Contact Us

Theia Helps, Inc.
1751 Colorado Blvd. #104
Los Angeles, CA 90041
Email: Hello@TheiaHelps.com
Phone: 626-548-4342